"Conflict is a normal part of everyday life because everyone is different and we don't all agree all of the time. Conflict is not something that can be avoided but rather something that needs to be handled correctly so that people can work together and feel safe around each other. Conflict Management helps you to understand what conflict is, learn how to handle it within the school environment and understand how different people react to it. This book also covers the communication and listening skills you need to handle conflict and models that you can use to manage conflict."--Back cover.